FAQs for Liebherr Online Shop

The final shipment date for accessories and spare parts in December will be 17th December. Appliance orders placed after 6th December 2024 may not be dispatched in time for Christmas; should this be the case, we will notify you accordingly. Shipments for accessories and spare parts will resume on 6th January 2025, and for appliances, shipments will recommence on 13th January 2025 in the New Year.

Our offices are closed from the 20th of December until the 2nd of January 2025, when we reopen for the New Year. However, our customer services team will be available for urgent breakdown calls only during the following times.

Monday, 23rd December: 9:00 AM – 3:00 PM

Tuesday, 24th December: 9:00 AM – 12:00 PM

Friday, 27th December: 9:00 AM – 3:00 PM

Monday, 30th December: 9:00 AM – 3:00 PM

Tuesday, 31st December: 9:00 AM – 3:00 PM

If you have an urgent breakdown inquiries only, our customer services team will be available during the following times while our offices are closed for the Christmas period:

Monday, 23rd December 2024: 9:00 AM – 3:00 PM

Tuesday, 24th December: 9:00 AM – 12:00 PM

Friday, 27th December: 9:00 AM – 3:00 PM

Monday, 30th December: 9:00 AM – 3:00 PM

Tuesday, 31st December: 9:00 AM – 3:00 PM

If you shop online here you are buying from Liebherr Great Britain Ltd.

To place an order: Click on “Add to Basket” to select the items you want to buy. Click on the "Shopping Basket” icon at the top right of each page to view its contents. To order the items in the basket, click “Proceed to Checkout”. This starts the checkout process for delivery and payment details. Only when you click at the end on “Order with an obligation to pay” do you place an order.

On the webshop you can currently purchase accessories to enhance your appliance, and configured appliances.

To purchase spare parts for repairs, please visit our parts shop in the service section of our website.

To purchase appliances, please visit our appliance pages in the product section of our website. https://home.liebherr.com/en/gbr/products/household-appliances/appliances-for-households.html. Here you can find a retailer by selecting the „Buy Now“ button. This will show you local retailers and a selection of online retailers that have your chosen appliance in stock.

All MyStyle appliances come with a free 5-year guarantee, or you can choose to upgrade to a 10-year guarantee for half price. We will contact you to get your choice when we confirm your order. If you choose a 5-year guarantee it will be automatically applied to your Customer Service account (Please note that this is not the same as your MyLiebherr account and you will need to register your appliance separately in there if you wish). If you choose a half price 10-year guarantee we will send you a discount code to purchase the guarantee via our webshop, once your appliance has been delivered.

In the ordering process you can choose whether you wish to order as a guest or to create a customer account. You need a customer account to be able to access your data online at any time. Via the “My Account” icon in the upper right area of the Liebherr Online Shop you have access, after creating an account, to your stored data and other functions such as order overviews. Another advantage of registering is that you do not have to re-enter your address data and payment details again with future purchases. We guarantee that your data will not be passed on to third parties. You can also request at any time that your individual customer account be deleted.

If you have a customer account and placed your order while logged in, you can view a summary of your purchase in your MyLiebherr account. Alternatively, you will receive a confirmation email once your order has been placed, which will include a summary of your order details.

If you have questions about your order, please email the WebSales team here. If you are unsure about which part to order, feel free to contact our Customer Services team either via email or by telephone at 0330 147 888, option 3.

The shipping costs per order are:

Orders £50 or over - Free

Orders under £50 - £5

All details can be found under Shipping Costs/Delivery

We deliver to Great Britain with some exclusions or extended delivery times for outlying areas. Please click here to view our Shipping and Handling information for restricted delivery areas.

Yes, you can specify a different address for delivery if it is a standard delivery address. If not, additional charges may apply.

Accessories and parts are shipped directly to you via our delivery partner, TNT. Appliances are shipped using our delivery partner, The Appliance Company. We occasionally use selected other delivery partners.

The average delivery time for ordered accessories is usually within 1 - 3 working days, if your order is held in stock. (Monday to Friday, excluding public holidays. For more details see below).

Our current delivery time for stocked appliances is 1-2 weeks. For customised appliances it is 14-16 weeks.

There are some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: 2-3 Working Days

Isle of Scilly and Scottish Highlands: 3-4 Working Days

Scottish Highlands and Scottish Islands: 3 – 5 Working Days

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey and Isle of Man.

Once your order is shipped you will receive tracking notification by email. For appliance deliveries you will be contacted by our delivery partner to arrange a delivery date.

If your order has not yet been dispatched please contact us in writing to cancel the order. You may prefer to use our Cancellation Form attached to your Order Confirmation email. A full refund will be provided within 14 days using the same means of payment as you used for the initial transaction.

Cancellation restrictions apply to MyStyle products, due to the personalised nature of the product. More details can be found in our full terms and conditions

If the order has already been dispatched but not yet delivered you will need to follow the “I'd like to return a delivery” procedure below.

As a consumer you have the right to cancel an online purchase within 14 days after the day on which you receive your products.

The products should be returned in their original packaging and in the same condition in which they were sold.

Products are returned at the customers expense and choice of delivery service.

Please include a copy of your delivery note with the returned products to help action a prompt refund.

Return restrictions apply to MyStyle products, due to the personalised nature of the product. More details can be found in our full terms and conditions

Refunds for cancelled items will be refunded to you within 14 days after the day we receive back from you any products, using the same means of payment as you used for the initial transaction.

Click on “My Account” in the top right corner of the website header. In the following pop-up window click “Forgot your password?” You will then receive an email from us with a link that you can use to provide a new password.

Click on “My Account” in the top right corner of the website header. In the following pop-up window, click “Login” and enter the email address you currently have stored and your password to go to your personal customer area. There you can edit your profile and update your personal data.