Please note our Christmas delivery closure: Appliance orders from our webshop after 6 Dec 2024 and parts/accessories after 16 Dec 2024 may arrive in Jan 2025.
If your order hasn't arrived by 9 Jan 2025, please contact us.
Liebherr appliances FAQs
We have compiled a list of frequently asked questions about our Liebherr fridges and freezers for you here. However, if you can’t find the answer to your question here, please feel free to contact our information centre. We are available for you Monday to Friday from 8.00 a.m. to 5.00 p.m, excluding public holidays.
Skip to sections:
General information
Transport
Appliances
Spare parts
Faults
Care
Functions
Food storage
Christmas and new year opening times
Our offices will be closed from 20th December to 2nd January 2025, reopening for the New Year. However, our customer service team will be available for urgent breakdown calls only during the following times:
Monday, 23rd December: 9:00 AM – 3:00 PM
Tuesday, 24th December: 9:00 AM – 12:00 PM
Friday, 27th December: 9:00 AM – 3:00 PM
Monday, 30th December: 9:00 AM – 3:00 PM
Tuesday, 31st December: 9:00 AM – 3:00 PM
If you have an urgent breakdown inquiry, our customer service team will be available during the following times while our offices are closed for the Christmas period:
Monday, 23rd December 2024: 9:00 AM – 3:00 PM
Tuesday, 24th December: 9:00 AM – 12:00 PM
Friday, 27th December: 9:00 AM – 3:00 PM
Monday, 30th December: 9:00 AM – 3:00 PM
Tuesday, 31st December: 9:00 AM – 3:00 PM
Our last shipment date for accessories and spare parts in December will be 17th December. Appliance orders placed after 6th December 2024 may not be dispatched in time for Christmas; should this be the case, we will notify you accordingly. Shipments for accessories and spare parts will resume on 6th January 2025, and for appliances, shipments will recommence on 13th January 2025 in the New Year.
You can reach our customer services team by phone at 03330 147 888 (option 3).
General information
The appliance details can be found on the appliance serial tag. The serial tag is located on the inside left of the appliance in the case of freestanding and fully integrated appliances, and on the outside right of chest freezers. More information and a detailed drawing of the serial tag can be found on our website:
Liebherr appliances serial tag
The 9-digit service number is located on the appliance serial tag (second line on the serial tag). The serial tag is located on the inside left of the appliance in the case of freestanding and fully integrated appliances, and on the outside right of chest freezers.
More information about serial tags can be found on our website: Liebherr appliances serial tag
The information can be found on the appliance serial tag. The serial tag is located on the inside left of the appliance in the case of freestanding and fully integrated appliances, and on the outside right of chest freezers (drawing): More information about the serial tag
Liebherr uses the measurement method according to standard ISO 62552, to determine energy consumption.
To ensure that a refrigerator or freezer always runs optimally everywhere, there is the indication of the climate class. This can be found on the serial tag and provides information on the ambient temperatures under which a appliance can ideally be used.
These can be, for example:
SN from +10 °C to +32 °C
N from +16 °C to +32 °C
ST from +16 °C to +38 °C
T from +16 °C to +43 °C
Sometimes, these categories are combined. In this case, the first letters indicate the lower temperature and the second letters indicate the higher temperature. For example, if your appliance has been labelled climate class SN-T, the appliance can be operated at ambient temperatures from +10 °C to +43 °C.
The indication ‘Storage time in case of fault’ indicates the number of hours until the temperature of the frozen food rises from –18 °C to –9 °C in case of an appliance fault.
From –9 °C upwards, this is a critical value beyond which food should no longer be consumed.
All Liebherr appliances comply with Regulation (EU) 2017/1369 for energy consumption. These standards measure energy consumption in optimal conditions, so here are a few tips to help your appliance consume less energy:
Find out more about energy ratings
Try not to open the door more often than you need to, and don't leave it open. Many Liebherr appliances come with a door alarm, and the SmartDevice app can also alert you to an open appliance door when you're not next to the appliance.
Find out more about SmartDevice
Keep your appliance cool - an appliance positioned near a radiator other heat source will need to work harder to keep the contents cool.
Leaving a gap of 3cm around your appliance will help keep it cool. Many Liebherr appliances come with wall spacers to help you achieve this.
Clean your door seal regularly. Keeping the seal clean will prevent anything that might affect the door closing properly, and will help you spot any cracks or splits that indicate you need to replace the seal.
Replacement door seals can be purchased through our Spare Parts page
Try to prevent your appliance from being exposed to direct sunlight by keeping curtains and blinds closed on very sunny days.
Don't put food in your appliance until the food has cooled to room temperature - your appliance will have to work harder to cool it down otherwise.
Check your temperature settings. -18°C is the optimum temperature for most freezers.
Fill the space in your freezer so that there is less air to keep cool, but don't over pack it. Cold storage accumulators can help fill space, keep the products cold when the door is open, provide backup in the event of a power failure, and make handy cool packs for picnics.
Shop cold storage accumulators
If your freezer is not NoFrost, make sure you defrost it regularly. Ice build up will make your freezer work harder.
Many of our freestanding appliances only have drawers, such as NoFrost freezers, Side-by-Side freezer sides and full BioFresh fridges. These can be fitted with our Vario energy-saving panel - closing off unused drawers when you aren't using the full capacity and saving up to 30% of the energy you would use if they were kept empty.
Find out if your model is compatible
Transport, installation, and location
In the case of door-on-door installation, the furniture door is not connected to the body of the furniture and is mounted directly onto the refrigerator door with the installation aid. The weight of the furniture door is therefore borne by the fridge door. The usable recess width of the furniture is not reduced by the furniture hinges. In this regard, we recommend our training video on Youtube.
In the case of the door slider assembly, the furniture door is attached directly to the tall cupboard by means of the furniture hinge. The furniture door is connected to the refrigerator door via a slide-rail system. When the furniture door is opened, the refrigerator door slides open on the rail system. In this regard, we recommend our training video on Youtube.
It is possible to convert from a door slider to a door-on-door installation.
It is not possible to convert a door-on-door installation to a door slider.
Liebherr generally recommends that Liebherr fridges and freezers should only be transported in an upright position. This is because the compressor mounting can be damaged by vibrations when the appliance is transported lying down.
If the appliance nevertheless arrives at your premises lying down and you discover after commissioning that the appliance has been damaged, please contact our customer service team immediately.
You can put your Liebherr appliance into operation as soon as it has been set up. There is no waiting time.
If the ambient temperature is below +10 °C, proper functioning of the appliance is no longer guaranteed. In general, the appliances should always be operated within the climate classes.
The only exception to this is appliances with FrostProtect, which enables appliances to function in temnperatures down to -15 °C.
Learn more about FrostProtect.
Liebherr appliances with a plumbed-in connection can also be put into operation without this being connected. You can also just switch off the IceMaker. In which event, you do not need to disconnect the appliance from the plumbed-in connection.
About buying appliances
Liebherr fridges and freezers are available from our authorised Liebherr specialist dealers. You can find your nearest Liebherr specialist dealer via the postcode search.
You can also find your local dealer using the link in the individual product page.
Our appliances can only be viewed and purchased from authorised Liebherr specialist dealers. We suggest that you call your specialist dealer in advance to find out whether the appliance you are interested in is in their showroom. You can find your nearest Liebherr specialist dealer via the postcode search.
You can also find your local dealer using the link in the individual product page.
The latest Liebherr appliances brochures can be downloaded from our website.
View our latest brochures
You can find your nearest Liebherr specialist dealer via the postcode search.
You can also find your local dealer using the link in the individual product page.
You can obtain pricing information directly from our retail partners.
You can find your nearest Liebherr specialist dealer via the postcode search.
You can also find your local dealer using the link in the individual product page.
Spare parts and accessories
If you would like to purchase a spare part or accessories, you can speak to your local dealer, purchase them directly from our website, or contact our customer service team on 03330 147 888 (option 3).
Faults, errors and system messages
The temperature in the fridge or freezer will always depend on what and how much you have stored in it.
The following factors can also influence the temperature:
- Too cold / too warm: Check the temperature set. If the appliance is mechanically controlled, please see the operating instructions.
- Too warm: The door of the appliance is not properly closed.
- Too warm: Ventilation and air extraction are not working adequately.
- Too warm: The ambient temperature does not correspond to the specified climate class.
- Too warm: The appliance door has been opened too often or for too long.
- Too warm: Large quantities of fresh food were placed in the appliance without first activating SuperCool/SuperFrost.
- Too warm: The appliance is too close to a heat source.
- Too cold: The SuperCool/SuperFrost function was inadvertently activated (Only applies to appliances with the SuperCool and SuperFrost function)
The operating instructions provide additional information on setting the temperature.
If none of the items listed above assist you, please contact Liebherr customer service as soon as possible.
The BioFresh drawer normally has a temperature of just above 0 °C. If this deviates, the setting may have been changed. You can find more information on setting the temperature in BioFresh appliances in the operating instructions
Water droplets on the rear wall in the interior are function-related and completely normal. The appliance is in the defrosting process when this occurs. Water droplets that settle on the rear wall are channelled into the defrost water evaporation tray via the defrost water gutter. Please ensure that the defrost water is able to drain unhindered through the opening of the defrost gutter on the rear wall.
Please refer to the operating instructions for further information
The switch-on frequency and running time of a fridge or freezer will vary greatly depending on the model. Typically, the running time of energy-saving models is longer and yet the energy consumption is lower. For example, appliances with speed-controlled compressors switch to a lower speed when the refrigeration demand is low. Although this increases the running time, energy is still saved. Please refer to the operating instructions for more information on this topic.
Fridges and freezers generate noises that are of a technical nature and cannot be avoided. These include, for example, compressor operating noises, fan noises, flow or injection noises. Noises such as humming, hissing, bubbling, gurgling cannot be avoided entirely and are nothing to be concerned about. You can find more information on this topic in the operating instructions.
If the noise form your appliance is causing you concern, please contact our customer service team.
This may be due to several reasons:
The appliance is not switched on.
The door of your appliance was not closed properly and this caused the interior light to switch off after 15 minutes.
The door magnet is missing and this causes the door closing not being detected. The interior light is switched off after 15 minutes
The interior light is defective. Please replace it as described in the operating instructions (except for LED lighting).
If you have any questions or issues, please contact our customer service team.
Care and maintenance
We recommend cleaning door seals with clean water only. You can add a little washing-up liquid to the water to remove stubborn dirt.
We recommend using only our cleaners for all Liebherr stainless steel appliances. Clean your stainless steel appliance with our stainless steel cleaner and then polish it with the stainless steel polish. You can order these products directly from our accessory shop.
These products must not be used on SmartSteel fronts. We recommend cleaning with a damp cloth and immediately wiping dry with a cotton cloth. More information on cleaning fridges can be found on our FreshMag blog:
Functions
HolidayMode regulates the cooling temperature of appliance with and without BioFresh to approx. +15 °C. This saves energy, for example, when you are away for longer periods, and prevents unpleasant odours from developing. In appliances with freezing function, the freezer compartment temperature remains as set. We recommend that you do not store food in the fridge while the HolidayMode is in operation.
The SuperCool function lowers the cooling temperature to the lowest cooling temperature (+2 °C) for up to 12 hours. This function is ideal for quickly cooling freshly stored food.
The SuperFrost function in Liebherr appliances quickly lowers the temperature to the coldest freezing temperature (–32 °C), creating cold reserves for vitamin-preserving freezing. The SuperFrost function returns to normal mode as soon as the freezing process is complete, after 65 hours at the most, and accordingly helps to save electricity.
A child lock in Liebherr appliances prevents the appliance from being switched off accidentally. You activate the child lock by pressing the key symbol. When active, this lights up on the integrated display in the appliance.
Storing food
Low humidity and a temperature just above freezing are ideal for storing meat, fish, and dairy products. Liebherr’s BioFresh-DrySafe keeps this climate consistently available at all times and creates a dry environment that is ideal for this type of food.
You can find out more about BioFresh on our BioFresh page.
Fruit and vegetables are best kept unpackaged in the BioFresh HydroSafe. If it is well filled, the climate is dewy fresh with a maximum humidity of 90 per cent. This is because fruit and vegetables naturally have a high water content and this needs to be maintained during storage. The high humidity and temperatures of almost 0 °C in the HydroSafe mean that the water stays in the food – and it stays crisp and fresh for longer.
You can find out more about BioFresh on our BioFresh page.
Couldn't find what you needed?
If your question wasn't answered, please contact our team for support.
You can reach us by telephone from Monday to Friday between 8.00 a.m. and 5.00 p.m., excluding public holidays.
Alternatively, you can email us or use our contact form below.
By telephone
03330 147 888
Option 1 for sales, option 3 for service
WebShop inquiries
Use our contact form
Email us