Please note our Christmas delivery closure: Appliance orders from our webshop after 6 Dec 2024 and parts/accessories after 16 Dec 2024 may arrive in Jan 2025.
If your order hasn't arrived by 9 Jan 2025, please contact us.
Customer services
Customer services
How can we help you?
Do you have any questions or need assistance with your appliance?
If you need help with your current fridge or freezer, whether it's advice on use, handling, or troubleshooting, we're here to support you. Feel free to get in touch, and we’ll be happy to assist you.
You can reach us by telephone from Monday to Friday between 8:00 AM and 5:00 PM, excluding public holidays.
Please note: The final shipment date for accessories and spare parts in December will be 17th December. Appliance orders placed after 6th December 2024 may not be dispatched in time for Christmas; should this be the case, we will notify you accordingly. Shipments for accessories and spare parts will resume on 6th January 2025, and for appliances, shipments will recommence on 13th January 2025 in the New Year.
Our offices will be closed from the 20th of December until the 2nd of January 2025. However, our customer services team will be available for urgent breakdown calls only during the following times:
Monday, 23rd December 2024: 9:00 AM – 3:00 PM
Tuesday, 24th December: 9:00 AM – 12:00 PM
Friday, 27th December: 9:00 AM – 3:00 PM
Monday, 30th December: 9:00 AM – 3:00 PM
Tuesday, 31st December: 9:00 AM – 3:00 PM
Telephone
03330 147 888
Option 1 for sales, option 3 for service
Contact form
Email us
The serial tag on Liebherr appliances
For any questions about your appliance, please make sure you have the information needed to identify your appliance to hand (appliance designation, serial number). This information allows our service team to provide more helpful answers to your questions regarding your appliance and to solve any problems more quickly.
Domestic appliances
Fridges with year of manufacture from 2021
The serial tag is located behind the bottom drawer on
- Freestanding fridges
- Freestanding fridge-freezers
- Fully integrated fridges
- Fully integrated fridge-freezers
Appliances with year of manufacture before 2021
The serial tag is located on the inside left on
- Freestanding fridges
- Freestanding fridge-freezers
- Fully integrated fridges
- Fully integrated fridge-freezers
Side-by-Side fridges
The serial tag is located on the left of the bottom freezer compartment on
- Freestanding Side-by-Side fridges
- Fully integrated Side-by-Side fridges
Monolith
The serial tag is located on the left of the bottom BioFresh safe on
- Monolith fridges
and on the left of the first freezer compartment on
- Monolith fridge-freezers
Freestanding freezers with year of manufacture from 2022
The serial tag is located on the left next to the second drawer from the bottom.
Integrated freezers with year of manufacture from 2021
The serial tag is located behind the bottom drawer.
Freezers with year of manufacture before 2021
The serial tag is located on the inside left on
- Freestanding freezers
- Fully integrated freezers
Chest freezers
The serial tag is located on the outer right wall in the top right.
Monolith freezers
The serial tag is located on the left next to the top drawer.
Wine fridge
The serial tag is located on the inside left on
- Freestanding wine storage fridges
- Fully integrated wine storage fridges
- Freestanding wine tempering fridges
- Fully integrated wine tempering fridges
Humidor
The serial tag is located on the outside left.
Commercial appliances
Upright drinks display fridge
The serial tag is located on the inside left.
Appliances for laboratories and healthcare
The serial tag is located on the inside left at the top on
- Laboratory fridges
- Laboratory freezers
- Medical fridges
- Ultra-low temperature freezers
Appliances for gastronomy and bakeries
The serial tag is located on the inside left at the top on
- Commercial fridges
- Bakery fridges
- Commercial freezers
- Bakery freezers
Appliances for food retail
The serial tag is located on the inside right at the top on
- Supermarket chillers and freezers
- Freezer top
Get covered for up to 10 years with WarrantyPlus.
Appliances you can depend on. With the Liebherr extended guarantee, your appliance is protected for up to 10 years, with parts and labour included.
