Refrigeration and freezing

Customer service

How can we help you?

Do you have any questions or would you like some advice?

Are you looking for a new fridge or freezer? Just tell us what is important to you and we will find the right model to suit your needs. Do you already have one of our fridges or freezers and would like some advice on use and handling? Get in touch with us. We will be happy to assist you.

You can reach us by telephone from Monday to Friday between 8.00 a.m. and 7.00 p.m. On Saturdays, Sundays and public holidays, we are available from 9.00 a.m. to 2.00 p.m.

Service hotline

+43 50809 21700

Contact form

Go to contact form

Our service partner

Find service partners

The serial tag on Liebherr appliances

If you have any questions about your appliance, please make sure you have the information required to identify your appliance (appliance name, serial number) available. This information will enable our service staff to provide you with more accurate answers to your questions about the appliance and to solve potential problems more quickly.

Domestic appliances

Refrigerators with year of manufacture from 2021

The serial tag is located behind the bottom drawer on

  • Freestanding refrigerators
  • Freestanding fridge-freezers
  • Fully integrated refrigerators
  • Fully integrated fridge-freezers

Appliances with year of manufacture before 2021

The serial tag is located on the inside left on

  • Freestanding refrigerators
  • Freestanding fridge-freezers
  • Fully integrated refrigerators
  • Fully integrated fridge-freezers

Side-by-Side refrigerators

The serial tag is located on the left of the bottom freezer compartment on

  • Freestanding Side-by-Side refrigerators
  • Fully integrated Side-by-Side refrigerators

Monolith

The serial tag is located on the left of the bottom BioFresh safe on

  • Monolith refrigerators

and on the left of the first freezer compartment on

  • Monolith fridge-freezers

Freestanding freezers with year of manufacture from 2022

The serial tag is located on the left next to the second drawer from the bottom.

Integrated freezers with year of manufacture from 2021

The serial tag is located behind the bottom drawer.

Freezers with year of manufacture before 2021

The serial tag is located on the inside left on

  • Freestanding freezers
  • Fully integrated freezers

Chest freezers

The serial tag is located on the outer right wall in the top right.

Monolith freezers

The serial tag is located on the left next to the top drawer.

Wine fridge

The serial tag is located on the inside left on

  • Freestanding multi-temperature wine fridges
  • Fully integrated multi-temperature wine fridges
  • Freestanding wine tempering fridges
  • Fully integrated wine tempering fridges

Humidor

The serial tag is located on the outside left.

Commercial appliances

Beverage coolers

The serial tag is located on the inside left.

Appliances for laboratories and healthcare

The serial tag is located on the inside left at the top on

  • Laboratory refrigerators
  • Laboratory freezers
  • Pharmacy fridges
  • Ultra-low temperature refrigerators

Appliances for gastronomy and bakeries

The serial tag is located on the inside left at the top on

  • Gastronomy refrigerators
  • Bakery refrigerators
  • Gastronomy freezers
  • Bakery freezers

Appliances for food retail

The serial tag is located on the inside right at the top on

  • Supermarket refrigerators and chest freezers
  • Freezer top

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