Worldwide service for gear technology and automation

For reliability and efficiency in your production

Our diverse service portfolio offers not only fast and reliable support in emergencies, but also a variety of packages for preventive maintenance. This enables you to ensure reliable and predictable production, because if your machines or systems break down, only one thing matters: resuming production as quickly as possible.

We ensure this through our global network of more than 100 experienced service technicians. A local presence and personal contact help ensure fast, structured and efficient troubleshooting.

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Remote service

With remote service, you can allow our software specialists to dial into your machine directly and initiate an instant service. Machine data or error messages are evaluated and troubleshooting can be carried out online within a short period of time.

Liebherr remote service solutions

Your advantages

Fast response times and short downtimes
Travel times and costs are eliminated
In-depth expert knowledge through integration of all necessary skills at the manufacturer’s plant
Transparent support and professional documentation
Training for maintenance staff and technicians
Social distancing (contactless support)
Various packages for a lean and efficient order process
No intervention in the plant during ongoing operation

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Original spare parts

Every minute counts for the profitability of a machine or system. That’s why Liebherr’s original spare parts service is specially optimized for speed and durability. Our central warehouse, in conjunction with our regional service network, ensures fast and constant availability.

Our range of spare parts includes:

Original spare parts from the manufacturer
Repair and replacement of assemblies
Start-up package
Maintenance package

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A successful start for your production

Further support and advice during the installation and commissioning phase guarantees maximum reliability and efficiency. In combination with our technical know-how and our experience in project management, we can shorten the commissioning time and ensure the required level of availability. You can thus get your production started in a timely and purposeful manner.

We offer you:

Expert advice on installation and commissioning
One central contact person through integrated project management
Machine acceptance at the production plant and final acceptance at the customer’s site
Installation and commissioning by experienced technicians on site
Instruction and training of customer personnel on site

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Spare parts package: start-up package

Until the operator is familiar with a new machine or system, incorrect operation can lead to downtimes. Due to the lack of practice, customer-specific components that come into contact with the workpiece can be damaged.

That’s why Liebherr offers tailor-made spare parts packages to enable a smooth start of production and to change these parts quickly and easily.

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User training

In order to fully exploit the potential of your machine right from the start, we teach essential knowledge to your employees in numerous training courses and technology seminars. Our goal is to increase your employees’ technological understanding and thus make your daily production routine easier and reduce errors.

We cover every need – from basic seminars, advanced seminars, and operator training for specific systems and projects, to preventive maintenance training for mechanical and electrical equipment or components.

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Forward planning for maximum efficiency in your production

Given the increasing demands on the availability and productivity of manufacturing facilities, we want to guarantee you maximum machine efficiency and performance. To do this, we also offer tailor-made preventive maintenance packages based on our many years of manufacturing and service expertise. To ensure the quality of your production, we also recommend annual calibration of our gear inspection machines.

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Maintenance and Inspection

Boosting productivity and minimizing downtimes requires service measures that you can plan. From the very start, inspection and maintenance are important components and guarantors of these goals.

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Spare parts maintenance package

In order to guarantee high availability, standard wear parts of the machines and systems should be replaced regularly during normal operation.

The maintenance package includes all wear parts that need to be regularly changed in order to prevent unplanned downtimes.

Repair and replacement of assemblies

We don’t just throw things away once they’ve done their job.
Your used components are our most important raw material. As part of our REMAN program, we recondition your used components into as-new parts according to industrial standards. The program is constantly being further developed. You benefit from our reconditioning offer in numerous ways while also making an important contribution to conserving resources.

Your options

Replacement components

Time advantage: minimal machine downtime
Cost advantage: generous reimbursement for old parts (core value) saves money compared to buying new parts
Easy replacement of complex assemblies

General overhaul

Safety: warranty as for new parts
Cost control through fixed price

Repair

Low costs due to price based on the extent of the damage

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Stay on the cutting edge of technology

The foundation for optimum productivity and efficiency is the technical state of your machine or system. With software upgrades, rebuilds, mechanical upgrades or reconditioning, you can ensure the productivity of your machines for the future.

Do you need to make changes to the system or process in order to manufacture new products or to restore or improve system availability? Our experienced experts will gladly support you with their expertise and develop tailor-made solutions for you.

Process optimization

Manufacturing high-quality products involves technological challenges. That’s why Liebherr never stops working on the further development of innovative gear technologies and automation solutions for its customers. Our experts will support you worldwide in all questions concerning application technology.

Only when technology and tools are perfectly combined can customers fully exploit the possibilities of their machines. This applies in terms of both machine performance and productivity.

REMAN

Liebherr’s REMAN program stands for remanufacturing.

Depending on the technology, age or residual value of a machine, customers can choose between:

A used machine reconditioned as good as new
A general overhaul (for machines manufactured since 2000)
Repair of their own machine

This ensures that your machines are always up to the latest technical standard and that they manufacture with the same quality as a new machine.

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Software updates for gear inspection machines

Support for Windows 7 ended at the beginning of 2020. Without updates to the old operating systems, these computers are exposed to higher risk and will no longer receive new functions.
To bring the operating system back up to date, including in terms of security, we recommend a prompt upgrade to Windows 10.

During our software upgrade, both the Liebherr user software and the control firmware will be brought up to date.

Learning and knowledge build success

A company’s competitiveness depends heavily on its employees. To optimally develop this potential, regular training is required. Liebherr’s seminar program addresses this issue.

At Liebherr-Verzahntechnik GmbH, experienced specialists in technology, machinery and electronics train your employees.
Training courses and seminars take place in our own training center in Kempten (Germany) or on-site at your company.

Discover the Liebherr Academy

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Customer service

Added value across the entire life cycle