ERP Systems AdministratorNewport News, VA

The ERP Systems Administrator is responsible for the support and assistance of our Enterprise Resource Planning systems (Baan IV, Infor LN, SAP), our Warehouse Management System (WAMAS), and other related systems. The administrator works collaboratively within the Liebherr IT Organizations and other departments for the support, continuous improvement and implementation of new systems or business processes that would affect any of the departments using these systems or satellite systems for ERP or warehouse management.

Responsibilities

• Coordinate all IT related aspects regarding the implementation of new tools or modules of the ERP or warehouse management software for LME and LUS.
• Monitor interfaces from the warehouse management system to the ERP system.
• Keep systems up to date through patches.
• Resolve database access and performance issues.
• Monitor, troubleshoot and resolve system issues:  hardware and software.
• Configure and support printers, scanners and mobile devices used with the ERP and warehouse management system.
• Coordinates work with other IT resources and consultants as required.
• Assist with the design and development of specific customizations.
• Assist Liebherr IT with executing testing and application validation before delivery to key-users.
• Support key users for testing and configuration.
• Aid in developing test plans, test cases, test scripts and test reports.
• Coordinate the development of SharePoint forms, BI reports or other tools interfaced with the ERP and warehouse management systems.
• Training of IT resources in the administration of ERP and Warehouse Management tools.
• Participate in continuous improvement projects for other US divisions.
• Escalate and coordinate problems with management, and other IT departments as required.
• Provide efficient reports on project progress and other assignments.
• Stay current on emerging technologies in applications used in our environment through training, independent research and involvement with standard-setting Liebherr groups.

Competencies

Education and Experience:

• Level I:  A minimum of one of the following.
  • Bachelor’s degree in computer science or related field.
  • Associate degree in computer science or related field with two or more years demonstrated work experience in IT.
  • Four years of demonstrated work experience in IT.
• Level II:  A minimum of one of the following.
  • Bachelor’s degree (or higher) in computer science or related field with two or more years demonstrated work experience in ERP administration.
  • Associate degree in computer science or related field with four or more years demonstrated work experience in ERP administration.
  • Six or more years demonstrated work experience in ERP administration.
• Level III:  A minimum of one of the following.
  • Bachelor’s degree (or higher) in computer science or related field with four or more years demonstrated work experience in ERP administration.
  • Associate degree in computer science or related field with six or more years demonstrated work experience in ERP administration.
  • Eight or more years demonstrated work experience in ERP administration.

All Levels

• Knowledge and experience working within an Agile/SCRUM environment is a plus.
• Initial experience and development capability with SQL Server Management Studio, Visual Studio Code and/or other similar data management tools is a plus.
• Knowledge and experience with SQL Server databases.
• Advanced knowledge of Microsoft Office software (Access, Word, Excel, and PowerPoint) required.
• Experience working with a helpdesk ticketing system.
• Ability to analyze systems and processes in a business environment.
• Ability to make decisions; support and explain reasoning for decisions; include appropriate people in decision-making process.
• Strong communication skills.
• Setting and achieving goals.
• Develops business solutions using a wide range of tools.
• Meet productivity standards and complete work in a timely manner; strive to increase productivity in a constantly changing environment.

Level I

• Basic knowledge / experience with large-scale enterprise resource planning (ERP) systems.
• Basic knowledge / experience with Warehouse Management Systems (WMS).
• Basic knowledge of business systems.
• Ability to work on small projects without affecting production support duties.

Level II

• Intermediate knowledge and experience with large-scale enterprise resource planning systems.
• Intermediate knowledge / experience with Warehouse Management Systems (WMS).
• Intermediate knowledge of business systems.
• Ability to work on small-to-medium projects without affecting production support duties.
• Strong autonomy / ability to work with little to no supervision.
• Can deal with unforeseen and/or delicate situations.
• Knows how to adapt, troubleshoot, and find solutions.

Level III

• Advanced knowledge and experience with large-scale enterprise resource planning systems.
• Advanced knowledge / experience with Warehouse Management Systems (WMS).
• Advanced knowledge of business systems.
• Ability to work on medium-to-large projects without affecting production support duties.
• Strong autonomy / ability to work without supervision.
• Can deal with unforeseen and/or delicate situations.
• Knows how to adapt, troubleshoot, and find solutions.
• Mentoring and teaching experience.

Additional Requirements:

• Travel domestically and internationally occasionally.
• Ability to obtain and maintain a valid driver license and passport.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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