Refrigeration and freezing
Engineer stood in front of van door.

Customer service

How can we help you?

Do you have any questions or would you like some advice?

Are you looking for a new fridge or freezer? Just tell us what is important to you and we will find the right model to suit your needs. Do you already have one of our fridges or freezers and would like some advice on use and handling? Get in touch with us. We will be happy to assist you.

You can reach us by telephone from Monday to Friday between 8:00 AM and 7:00 PM. On Saturdays, Sundays and public holidays, we are available from 9:00 AM to 2:00 PM.

Service Residential Hotline

+1 888 543 2437

Service Commercial Hotline

+1 844 542 6782

Contact form

Go to contact form

Our service partner

Find service partners

Blurred out example of a serial plate

The serial tag on Liebherr appliances

If you have any questions about your appliance, please make sure you have the information required to identify your appliance (appliance name, serial number) available. This information will enable our service staff to provide you with more accurate answers to your questions about the appliance and to solve potential problems more quickly.

Domestic appliances

drawing of an open fridge freezer with arrow pointing to bottom drawer in the fridge section

Refrigerators with year of manufacture from 2021

The serial tag is located behind the bottom drawer on

  • Freestanding refrigerators
  • Freestanding fridge-freezers
  • Fully integrated refrigerators
  • Fully integrated fridge-freezers
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Appliances with year of manufacture before 2021

The serial tag is located on the inside left on

  • Freestanding refrigerators
  • Freestanding fridge-freezers
  • Fully integrated refrigerators
  • Fully integrated fridge-freezers
drawing of an open fridge freezer with arrow pointing to bottom drawer in the freezer section

Side-by-Side refrigerators

The serial tag is located on the left of the bottom freezer compartment on

  • Freestanding Side-by-Side refrigerators
  • Fully integrated Side-by-Side refrigerators
drawing of an open fridge freezer with arrow pointing to top drawer in the freezer section

Monolith

The serial tag is located on the left of the bottom BioFresh safe on

  • Monolith refrigerators

and on the left of the first freezer compartment on

  • Monolith fridge-freezers
drawing of an openfreezer with arrows pointing to top and bottom drawers

Freestanding freezers with year of manufacture from 2022

The serial tag is located on the left next to the second drawer from the bottom.

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Integrated freezers with year of manufacture from 2021

The serial tag is located behind the bottom drawer.

drawing of an openfreezer with arrows pointing to top and bottom drawers

Freezers with year of manufacture before 2021

The serial tag is located on the inside left on

  • Freestanding freezers
  • Fully integrated freezers
drawing of an open chest freezer with arrow pointing to outer top corner

Chest freezers

The serial tag is located on the outer right wall in the top right.

drawing of an open freezer with arrows pointing to top drawer

Monolith freezers

The serial tag is located on the left next to the top drawer.

drawing of an open wine fridge with arrows pointing to inside left

Wine fridge

The serial tag is located on the inside left on

  • Freestanding multi-temperature wine fridges
  • Fully integrated multi-temperature wine fridges
  • Freestanding wine tempering fridges
  • Fully integrated wine tempering fridges
drawing of humidor with arrow pointing to outside left

Humidor

The serial tag is located on the outside left.

Commercial appliances

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Beverage coolers

The serial tag is located on the inside left.

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Appliances for laboratories and healthcare

The serial tag is located on the inside left at the top on

  • Laboratory refrigerators
  • Laboratory freezers
  • Pharmacy fridges
  • Ultra-low temperature refrigerators
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Appliances for gastronomy and bakeries

The serial tag is located on the inside left at the top on

  • Gastronomy refrigerators
  • Bakery refrigerators
  • Gastronomy freezers
  • Bakery freezers
Blurred out example of a serial plate

Appliances for food retail

The serial tag is located on the inside right at the top on

  • Supermarket refrigerators and chest freezers
  • Freezer top

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