After-Sales AdministratorBiggleswade | Job-ID 73995

A vacancy has arisen within our Mobile Cranes After Sales department based in Biggleswade for an After-Sales Administrator on a 12 Month Fixed-Term contract. To ensure maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels.  To ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Responsibilities

•    Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
•    Identifying and implementing improvements to the after-sales administration process.
•    Collating information sufficient to support an internal or external invoice.
•    The construction of internal and external invoices using all relevant supplied information.
•    Being active in recovering necessary information from different sources when this is observed as being required.
•    Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
•    Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
•    Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
•    Undertake to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
•    Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
•    Perform and communicate in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
•    Undertake some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
•    Assist as required carrying out main reception and telephonist duties.
•    Arrange and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
•    Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements, and implement safe systems of work as necessary.
•    Any other duty as required by management commensurate with the post.

Competencies

•    Be able to demonstrate a track record of managing commercial relationships, taking a broad view when necessary and be astute to the pressures and operating ways of the factories and customers.
•    To be a good, effective communicator verbally and by email at all levels
•    Have a strong customer service ethic with a positive and pro-active approach.
•    Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration
•    Ability to use own initiative and be self-motivated.
•    Excellent administrative skills with an understanding of the need for close control of engineering information, it’s retrieval and communication.
•    Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel
•    To be able to travel overseas as required
•    Attends training as required
•    A minimum of 5 GCSE passes or equivalent including Mathematics and English
•    Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.

Our Offer

•    The opportunity to work with the industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.

•    Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Julie Connell.

One Passion. Many Opportunities.