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Remote Service

Mining operations in remote locations face unique challenges, where machine failures can mean more than just lost time – they can lead to significant setbacks. We understand the frustration and costs that come with unexpected downtime, especially when help feels out of reach. That's why we've developed Remote Service: a powerful suite of advanced digital applications combined with real-time assistance from Liebherr specialists that’s available whenever and wherever you need it. With Remote Service, your technical team can identify, diagnose and resolve issues, ensuring your operations stay on track, no matter how remote your location. Our expertise is at your fingertips, empowering you to overcome challenges with confidence and ease.

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The Remote Service journey

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  • When an issue arises, users can leverage the Troubleshooting Advisor (TSA) to identify the root cause. TSA provides comprehensive troubleshooting guides and articles for quick reference.

  • To further support the diagnosis and troubleshooting process, the Content Delivery Portal (CDP) offers access to essential technical documentation such as circuit drawings and service manuals.

  • If the problem persists, users can connect with a Liebherr specialist for expert assistance. The specialist will use the XpertAssist application to provide remote guidance, offer troubleshooting tips or arrange on-site support if needed.

        
    

Why remote service?

Read our latest whitepaper to discover the transformative effect of this system!
Read the Remote Service whitepaper!

Get in touch for a Remote Service demo

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