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XpertAssist
Remote service

When maintenance or repairs need to be even quicker or your machine is in a remote location, real-time remote service can reduce downtimes to an absolute minimum. XpertAssist, Liebherr’s additional remote service offers technical support that is optimised for routine maintenance, thorough machine diagnostics or rapid problem solving regardless of location.

More than just a video call

Audio-video connections between Liebherr technicians and site personnel provide real-time communication and efficient troubleshooting with step-by-step instructions as well as predictive maintenance advice. Quick second level support from the OEM is also available.

Savings all round

Location-independent access to machine and diesel engine controls means that service attendances on site can be reduced, providing you with the benefits:

  • decreased repair and maintenance costs
  • less CO2 footprint through fewer jobsite attendance
  • shorter response times
  • second level support from OEM
  • minimum downtime means maximum machine efficiency

XpertAssist

Access the XpertAssist app by registering/signing on in MyLiebherr. Your local service partner is pleased to assist you at any time.

XpertAssist

Simply sign on/register via MyLiebherr and download the XpertAssist App to get immediate access.

To register your machine, you need a MyLiebherr business relationship with your Liebherr Service Partner.

On-site support

Field service preparation
Should a site visit nevertheless be necessary, the technician is even better prepared as the job has been examined in advance and all necessary parts can be brought.

Post-processing
Due to time constraints, it is not always possible for the responsible person to meet the Liebherr technician on site. Therefore, Liebherr offers a debriefing via audio-video conference call to show the work done and to address possible additional findings.

Get in touch

If you have any further questions, please contact our local sales or service team.

Immediate troubleshooting and maintenance

Whether via smart glasses, smartphone or tablet, technical issues can be quickly and clearly processed. Interactive communication, chat translation as well as screen and document sharing are but a few features.

Remote access with LiebherrConnect

XpertAssist includes a number of services that can be combined as required to provide the optimum solution. These include remote access to the machine control unit and diesel engine ECU, a customer licence for engine diagnostics and access to machine history and service reports.

CarePacks

XpertAssist is also part of our customized service agreements.

We offer four different Liebherr CarePacks, each with its own scope. From regular inspections, to maintenance, up to repairs and more, depending on the selected CarePack, Liebherr offers a wide range of services in manufacturer quality.

For our company, which has all operations and projects outside our home country of Turkey, such remote service is perfect. Recently, assistance was provided by Liebherr remotely in Jordan with no travel or accommodation costs and no time delays. The breakdown was fixed immediately to our utmost satisfaction and we are very grateful for this extended assistance.

Levent EKMEKÇİOĞLU, Company Manager of rem engineering, construction and trade co. ltd.

Area of operation