Service ConsultantKillarney

Key elements of the role

Responsibilities shall include but are not limited to the following.

• Developing the spare parts business within the Spare Parts Department
• Interacting with customers, dealing with their enquiries and responding appropriately
• Identifying customer requirements should they present with poor descriptions
• Processing, managing orders for customers in accordance with established procedures
• Coordinating the development and distribution of parts to customers
• Considering financial impact, return issues and warranty support
• Resolving complaints by determining the appropriate response, considering consumer satisfaction and financial impact
• Responsible for spare parts sales orders
• Stock control and material planning
• Acting as professional liaison with various departments including Design, Production, Sales, Purchase
• Working with both internal and external parties to ensure timely delivery of spare part orders.
• General administration of all relevant processes, e.g. Sales orders, Invoicing, contract spares, stock adjustments, etc.
• Good awareness and knowledge of product, builds and materials
• Responsible for tracking and reporting on key department metrics
• Performing other related duties as assigned

Qualifications, experience & competencies

• A third level degree qualification, or trade, in a relevant discipline or suitable experience (Engineering is preferred)
• Manufacturing background is desirable
• Will have one to two years’ experience in a similar role
• Good working knowledge of Baan, LIKV and Excel
• Expertise in sales procedures and best practices
• Proven ability to implement process improvement initiatives
• Service minded, customer focused and team player with strong leadership skills
• Strong decision-making and problem solving skills

Benefits

We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday!

**Please note, CV's will not be accepted directly by email.

**We do not require the assistance of recruitment agencies for this role.

#LCC

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher.

One Passion. Many Opportunities.