Experience lifecycle support
It is our primary goal at Liebherr-Aerospace to build long-lasting relationships with our customers. This knowledge feeds into our customer support program.
Our lifecycle support program begins long before you purchase a product from us. From design to manufacture and beyond, we integrate our customers' needs into each step of our design and production process. This approach guarantees that customer satisfaction remains at the forefront of everything we do.
Engineers and customer support specialists working together.
Early start
For us at Liebherr-Aerospace, customer service means more than just MRO. It begins at the earliest possible stage in the specification process: when designing and developing new technologies, our customer support specialists work closely with our engineers to make sure future customers' perspectives are taken into account.
This is the starting point of our Integrated Logistics Support compliance.
Our strengths: experience and innovation
Our customer-oriented approach also enables us to pair experience and innovation in the development process. Our specialists rely on billions of hours of real-life data together with extended testing capabilities within our OE facilities, to develop equipment that is efficient, reliable, and easy to operate and maintain.
Combined with our engineers' ingenuity, this knowledge helps us build cutting-edge technologies that optimize the cost of ownership of our systems.
Passing on knowledge and expertise.
Production adapted with customers' needs
We expend and improve our manufacture and production methods for the future while maintaining necessary machinery, tools, means, and skills to be able to support aircraft operations long after production has stopped.
In our manufacturing process, characteristics such as flexibility, efficiency, quality, reactivity and also sustainability are mandatory; each site commits to ambitious targets of reducing environmental impact.
Having close ties with you, our customer, allows us to plan and anticipate your needs and to deliver services where you require them.
Training sessions familiarize your staff with our equipment.
Customized Entry into Service packages
An aircraft's Entry into Service (EIS) requires close assistance and training. Most aircraft producers understand Entry into Service as the moment when a new plane is delivered to its first operator.
For us at Liebherr-Aerospace, it doesn't matter if you have purchased a brand-new or a second hand aircraft. Whenever you operate an aircraft for the first time, Entry into Service package is available.
Our Entry into Service Package
As part of our Entry into Service package we
- provide training sessions to prepare your maintenance personnel
- familiarize you with the details of technical documentation
- provide you with recommendations for initial provisioning and the strategic placement of assets
- suggest tools and parts that work best with our systems
- monitor our components performance during operation
This is also the time to start addressing our customers' needs for the long term support of their operations, be it limited to the Liebherr systems or extended to tailored package through our service integrators OEMS and OEMDS.
Our Field Service Experts are ready to support you on-site.
Service stations around the world
Our customer service network provides you with material, service solutions and technical support around the world. Over 600 support specialists are happy to offer assistance with air management, flight control / actuation, landing gear and gearboxes.
You'll find our service stations in the Americas, Canada, Europe, Russia, the Middle East and Asia.
We guarantee short repair times and quick delivery of spare parts.
Tailor-made solutions for your business
We have decades of experience in the competitive aftermarket.
We put great emphasis on being flexible - so we can adapt our support to your specific needs.
This is how we are able to provide innovative and tailor-made solutions with outstanding practical value for all our systems.
Our global logistics team helps you to optimize your stocks, reduce your assets and limit your risk exposure.
Each of our service stations offers these programs along with advanced exchange, rotable supply and spare sales.
OEMServices and OEMDefense Services provide Single Interface Service offers for civil and military aviation, respectively.
Our technical experts know our products from A to Z.
Technical support expertise
As a system designer and integrator our technical support team is committed to assisting customers during our equipment's whole lifecycle.
Our experts answer your questions directly and provide guidance to determine the most sustainable solutions for your operation. In addition, our service network provides extensive maintenance, repair, overhaul and technical solutions.
We collect and evaluate data to predict trends and develop best practice methods.
Training sessions familiarize you with our technologies.
Video : Customer Services -Technical Trainings
Our experts work tirelessly to enhance and optimize our products.
Innovative product enhancements and solutions
Our engineers continuously work on innovative product enhancements and maintenance, repair and overhaul solutions. This way, we not only succeed in meeting the new requirements for airworthiness on a regular basis; we also manage to reduce our customers' maintenance costs by employing the newest and most sustainable technologies.
Our experienced teams are dedicated to help you implement any enhancement you desire in order to optimize your operations.
We are a Design Organization Approved (DOA) company. This means that we can rely on our established testing capabilities to quickly develop and implement our enhancements.
We are working on tomorrow's technologies and services today.
Thinking of tomorrow today
By combining our decade-long experience with innovative technology, we design next-generation systems and components that are both cost-effective and sustainable.
For us, thinking of tomorrow is part of our daily business routine.
Global service network
Our team of more than 600 support specialists is always available to assist you - whenever you need, wherever you are.
Technologies for the future
Innovation is our strength. Our high-tech components are not only employed in next generation aircraft, but also in the railway and automotive branches.
