Mining
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Remote Service

Mining operations in remote locations face unique challenges, where machine failures can mean more than just lost time – they can lead to significant setbacks. We understand the frustration and costs that come with unexpected downtime, especially when help feels out of reach. That's why we've developed Remote Service: a powerful suite of advanced digital applications combined with real-time assistance from Liebherr specialists that’s available whenever and wherever you need it. With Remote Service, your technical team can identify, diagnose and resolve issues, ensuring your operations stay on track, no matter how remote your location. Our expertise is at your fingertips, empowering you to overcome challenges with confidence and ease.

The Remote Service journey

Hover over the yellow dots for more information.

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Why remote service?

Read our latest whitepaper to discover the transformative effect of this system!

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What's included in our Remote Service offerings?

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Troubleshoot Advisor [TSA]

The Troubleshoot Advisor (TSA) is a cutting-edge application that empowers users to identify and diagnose equipment concerns. It provides direct access to support articles and step-by-step troubleshooting guides, ensuring efficient resolution of machine issues.

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Content Delivery Portal [CDP]

The Content Delivery Portal (CDP) is a user-centric, intelligent search database containing all technical documentation for Liebherr mining equipment – from operating to service manuals – that allows users to locate relevant information quickly and precisely.

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XpertAssist

XpertAssist is an intuitive application that facilitates real-time communication between users and Liebherr specialists. Its user-friendly features like live chat, video calls with augmented reality (AR) capabilities and an in-chat translator ensure efficient and seamless interactions for quick support.

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Liebherr expertise available 24/7

With Liebherr Remote Service, users have the assurance of round-the-clock access to specialist support, ensuring that technical assistance is available whenever needed, regardless of the time or day. This highlights the reliability and convenience of Liebherr's Remote Service, and empowers users to tackle challenges quickly and efficiently, ultimately maximising onsite productivity.

* 24/7 access to Liebherr specialists is available through a support package purchase.

Get in touch for a Remote Service demo

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