Warranty AdministratorNewport News, VA | Job-ID 72819

The overall responsibility of this position is to coordinate the processing of warranty claims to LWE. This will include, but not be limited to, data entry into our BaaN system; processing core and new part claims, processing credits once an inspection of parts has been completed; and corresponding with the customer and the factory (LWE).

Responsibilities

• Process and file warranty claims generated in LUS-LWE.
• Process all supplier and customer claims with LWE and track credit notes for parts.
• Assist Customers with inquiries regarding parts transactions and credits.
• Call customers and arrange pickup of warranty parts that need to be returned.
• Correspond with LWE concerning warranty/core returns.
• Conducts research, extracts data from appropriate relational databases, prepares statistical reports and spreadsheets.
• Accept all credit notes or denial letters from LWE in LISA and process any credit due to customers.
• Submit correspondence to customers regarding transactions via fax, email or mail.
• Track parts from customers and when return parts arrive in the warehouse. Labels and processes parts in Warehouse to prepare for shipping hands on.
• Checks incoming parcels against documentations provided and created.

Competencies

• Education and Experience: High School diploma or equivalent education with a minimum of one to three years of experience in a parts or similar environment.
• Strong written and verbal communication skills. Ability to interface with all levels of staff.
• Ability to work independently and as part of a team. Demonstrated initiative to visualize, organize, manage and complete projects in individual and group settings.
• Demonstrated ability to handle confidential information.
• Knowledge of software and systems related to parts and operations activities; project management software; BaaN or similar ERP software; spreadsheet software; and word processing software.
• Strong attention to detail, including accuracy with numbers.
• Ability to prioritize and juggle multiple tasks.
• Travel domestically and internationally up to 5% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• Ability to work overtime as well as on weekends as needed.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.