IT Analyst-Helpdesk & Administrator-6NAKillarney

Responsibilities

In this role your purpose is to proactively support the existing business processes and IT systems. You will have interactions with users and stakeholders in all internal departments (e.g., Production, Quality, Purchasing, Design, Sales), and sister companies. The day to day activity is a mixture of phone/teams support and hands on device management, using a JIRA ticketing system, supporting 500+ users using a mixture of windows 10/11, iPhones, Microsoft 365 and a suite of business specific application. Users are maintained with Active Directory. Level 2 and Level 3 teams provide an on-site escalation path.

Responsibilities shall include, but are not limited to the following:
•    Working with the Helpdesk Team Leader and process owners (managers and key users), to provide help desk (level 1 support) to users for hardware, software, phones, printers, and other setups and configurations.
•    Coordination of the help desk activities of others (where support requests have been escalated, for example).
•    Working with other IT analysts, to provide services support work – for example activities related to VPN client configuration, iPhones, data exchange, encryption, software installs.
•    To provide effective management and auditing of user accounts, application authorization profiles, computer accounts.
•    End user devices – build, provision, and configuration management.
•    Participation in regular reviews to ensure complete and accurate capture of user, device and authorisation data.
•    Administration of nominated applications.

Qualifications Requirements and Experience

•    Proven, high quality, helpdesk, or application support.
•    Proven attention to detail and task completion.
•    Proactive, able to find improvements and refine processes on the job.
•    Excellent organisational skills, managing multiple tasks simultaneously.
•    An understanding or familiarity of business processes and systems.
•    Strong communication skills (including relationship building).
•    Ability to develop a good working knowledge of a rapidly expanding IT landscape.
•    Self-motivated.
•    Excellent documentation skills

•    A related 3rd level qualification.
•    One years’ experience in a similar role, ideally in the manufacturing sector.
•    Experience with production machines and/or MES applications would be advantageous
.

Benefits

We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday!

**Please note, CV's will not be accepted directly by email.
**We do not require the assistance of recruitment agencies for this role.
#LCC

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jennifer Connolly.

One Passion. Many Opportunities.