Service Controller - BathgateBathgate | Job ID 73773

The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your responsibilities as a Service Controller:

•    To assist the After Sales Supervisor in carrying out the duties necessary in supporting the service department and providing industry leading customer service.
•    Takes the lead in answering all inbound calls in a swift and efficient manner, obtaining customer details, order numbers or other authorisation when required.
•    To be responsible for the organisation of all parts, labour, tooling and other necessary resources required for the efficient completion of any job.
•    Liaising with customers to schedule all jobs including the maintenance of machines and ensuring the complete schedules and defects are controlled through the Service mailbox and sent to customers in a timely manner.
•    Takes the lead to communicate with Workshop and Field Service Engineers to compile and prepare estimates for secondary work to generate sales.
•    Raises Sales Orders, Work Orders, Purchase Requests and Invoices both internally and to customers.
•    Inputs engineer time sheets and overtime forms to produce monthly information required for payroll.
•    Take the lead dealing with suppliers, raising purchase order numbers and closing these on good arrival.
•    Processing and dealing with credit notes
•    Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed.

To be successful in the role of aService Controller:

•    Able to demonstrate previous experience in a similar role or industry.
•    Ability to use own initiative
•    Able to demonstrate ability to work effectively in a pressurised environment
•    Good communicator at all levels

Our Offer:

•    The opportunity to work with the industry-leading manufacturer .
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.