Autonomy Support Engineer - Engineering (Tier 4 Support)Newport News, VA

The Autonomy Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks with a concentration on autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks' electro-mechanical, and software systems.

Upon hire, you will work days Monday through Friday weekly. In 2025, you will transition to a 12-hour 1 week on 1 week off for 7 consecutive days rotating between day and night shifts. Night and/or weekend shifts are worked remotely.

Responsibilities

• Provides remote and on-site engineering support services that delivers product reliability, functionality and cost requirements, including technical verification, troubleshooting,  validation, and commissioning of mechanical, electrical, and software systems.
• Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with Liebherr internal Autonomy Development and Customer Support teams.
• Researches and analyses onboard Autonomy timeseries data logs and compares behavior against application source code.
• Provides a communication link between the autonomy development team and customer support for  issue resolution.
• Alerts the organization of potential or known problems that affect the quality of Liebherr products and services.
• Recommends design modifications to hardware, and functional changes to systems and subsystems to improve performance based on field issues.
• Participates in design reviews and provides input for the verification and validation plans of new or redesigned components.
• Reviews and validates new components, designs, and corrective actions to improve truck performance and reliability.
• Effectively engages, establishes, and maintains strong relationships with internal and external stakeholders, to manage and mitigate risks relevant to the truck's design, functionality, and customer relationships.

Competencies

• Education and Experience: Bachelor’s degree (BSME, BSEE, BSCS, Engineering) and 3 years of relevant experience in a mining or engineering environment. Practical experience with Autonomous Haulage Systems in surface mining is preferred.
• Proficient with Microsoft 365 applications such as Teams, Outlook, OneNote, Excel, PowerPoint, etc.
• Proficient with Model Based Software Design, ideally with Simulink.
• Proficient with Object Oriented embedded software programming, ideally with C++.
• Carries out instructions delivered in written, oral, or diagram form; gets clarification; and responds well to questions.
• Reads and interprets documents such as schematics, part and assembly drawings, technical procedures and manuals, spec sheets, operating and maintenance manuals, and safety and governmental regulations.
• Writes clearly and informatively, both in technical and conceptual terms; and reports and presents numerical data effectively.
• Describes technical requirements and issues; speaks clearly and persuasively in positive or negative situations; and demonstrates group presentation skills.
• Identifies and resolves problems in a timely manner; skillfully gathers and analyzes information or data; establishes facts and draws conclusions; and develops alternative solutions.
• Works with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Knowledge of low voltage electrical system design and function and apply basic equations to circuit analysis.
• Understands of the design principles of the electric drive and hydraulic systems used in mining equipment.
• Knowledge of autonomous haulage systems used in surface mining.
• Knowledge of communication protocols (CAN, J1939, etc.), real-time embedded systems, Robot Operating System (ROS), and wireless telemetry, as applied in the surface mining environment.
• Knowledge of the design, specification, and utilization of PLC control on mobile equipment.
• Develops project plans; allocates resources and performs risk management; communicates changes and progress; and follows change management procedures.
• Seeks self-development and provides relevant training to peers, internal and external customers.
• Ability to travel domestically and internationally up to 20% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• Ability to maintain Mine Safety & Health Administration (MSHA) certification.
• Serve on 24/7 rosters up to 12-hour shifts, one week on and one week off, to include night shift every other swing.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier III

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.

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