Customer Service AdministratorKillarney

As an Office Administrator you will play a key role in supporting our Customer Service department. You will primarily be responsible for administrative tasks, along with streamlining business processes and contributing to continuous improvement.

Key elements of the role

Responsibilities shall include but are not limited to the following.

• Coordinate and manage travel bookings for the customer service team, ensuring all logistics are handled efficiently.
• Track and manage employee attendance records, ensuring accuracy and compliance with company policies.
• Prepare and distribute regular reports, including performance metrics, attendance summaries, and other departmental updates.
• Provide day-to-day administrative assistance to the customer service team, including scheduling meetings, organising documents, and handling correspondence.
• Invoicing customer following completion of service orders and maintain account balances.
• Contribute to continuous improvement and improving the customer experience.

Qualifications, experience & competencies

Qualifications & experience

• NFQ level 5 office administration and / or suitable work experience in a similar role.
• Proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
• Prior experience in a customer focused environment an advantage.
• Experience working with an ERP system an advantage, e.g., SAP, Infor.

Competencies

• Planning and organising.
• Strong verbal and written communication skills to effectively collaborate and interact with team members, management, and customers.
• Customer orientated.
• Ability to multitask and prioritize.
• Proactive attitude.
• Flexibility to self-learn and improve.
• Have a careful, conscientious, and methodical approach.

Benefits

We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday! #LCC

**Please note, CV's will not be accepted directly by email.

**We do not require the assistance of recruitment agencies for this role.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher.

One Passion. Many Opportunities.