Team Lead Central Service Desk (m/f/x)Kirchdorf/Oberopfingen

Please note that your application can not be processed during the holiday break from 23th of December 2024 to 7th of January 2025. Thank you for your understanding.

How would you consistently deliver an outstanding daily customer experience? As our organization expands, we recognize the critical role a well-structured, customer-focused Service Desk plays in our success. We’re seeking an experienced leader to head our central Service Desk team. As the Team Lead, you’ll establish ITIL- and ITSM-based best practices, ensuring seamless support processes.

Your future. What you can expect

• Collaborate on designing, implementing, and organizing our central service desk
• Define and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolution
• Lead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work culture
• Serve as the central point of communication for customer information, including incident notifications, software releases, and maintenance updates
• Implement tools (such as ticket tracking, automation, and AI) to streamline service desk operations
• Direct and prioritize ticket routing and fulfillment

Your profile. What you bring in

• Proven leadership experience in IT Service Desk Management
• Completed studies in business informatics
• Experienced communication skills in English and German
• Team player with a strong work ethic and a global, customer-centric mindset
• Hands-on approach, emphasizing clear processes and quick decision-making
• Actively contribute to team transformation as a servant leader

Our commitment to you. Your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities.

Become part of our strong team and get to know the Liebherr Group as a reliable partner.

Our benefits:

• An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
• The opportunity to be a part of a global leader in innovation
• A dynamic and supportive work environment with opportunities for personal and professional growth
• Shaping and supporting meaningful change within our IT world
• Attractive remuneration and social benefits
• Flexible and hybrid working
• Freedom for creative work
• Company pension scheme
• Crisis-proof workplace
• Individual development and training opportunities
• Employee benefits & discounts
• Bicycle leasing
• Healthy & regional catering
• Company health management
• EGYM Wellpass

Get your own impression: Liebherr - Imagefilm Standort Oberopfingen - YouTube Liebherr - Finde dein perfektes Match! (youtube.com)

Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Ümit Arici.

One Passion. Many Opportunities.