Mining
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Singapore (en)

XpertAssist

XpertAssist is a digital support application designed to provide seamless communication and advanced technical assistance with Liebherr specialists in real time. When addressing complex machinery issues, uninterrupted communication with experts is crucial. That's where XpertAssist comes in. Using audio visual technology, it streamlines troubleshooting processes, facilitates interactive communication with equipment specialists and ensures efficient issue resolution to boost productivity and minimise downtime.

Live chat support

XpertAssist's chat support provides users with the opportunity for real-time, interactive communication with Liebherr specialists. This feature-rich chat system includes capabilities like instant photo upload, chat translation and document sharing - all of which enhances the overall support experience for XpertAssist users.

Visual assistance

XpertAssist’s visual assistance is designed to enhance collaboration between users and Liebherr specialists, offering much more than just video communication.

Features:

  • Use augmented reality (AR) interactions for precise and safe guidance.
  • Allow users to join video calls directly from their smartphones or tablets.
  • Support multi-user video calls with up to 20 participants.
  • Share your smartphone or tablet screen with other participants.
  • Document service cases with screenshots, photos, videos and comments.
  • Invite participants to video calls easily using SMS or email.
  • Share case reports and related documentation seamlessly.

Advanced augmented reality (AR) capabilities

The AR capability in our visual assistance feature allows Liebherr specialists to offer remote, step-by-step guidance with precision and safety. Using tablets, smartphones or smart glasses, specialists can interactively address technical issues. XpertAssist’s advanced AR functionalities include digital annotations and real-time object overlays, enhancing the clarity and effectiveness of the guidance provided.

Smart glasses capacity

XpertAssist allows users to interact with Liebherr specialists via smart glasses that are fully compatible with the application. These glasses support voice commands, which enables hands-free navigation of instructions and requests for information, increasing the efficiency and safety of operations.

*For more information on smart glasses compatibility, please contact your local Liebherr Mining Service representative.

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