Technical Trainer- Customer ServiceMumbai

Location: Mumbai

Position: Technical Trainer- Customer Service

Job summary:

• Ensures customer satisfaction and added values with best service quality
• Trains regional customer service organizations via train-the-trainer concept
• Shapes the training concept and standards

Roles & Responsibilities:

• Determines regional training requirements (online- and offline courses)
• Checks and determines regional contents (conform to compliance Specifications and didactic standards)
• Plans, organizes and moderates regional trainer conferences
• Conducts regional train the trainer events or service partner trainings
• Develops and qualifies service organizations for products- digital challenges, service Software solutions and apps
• Develops surveys to measure knowledge transfer

Basic Education and Experience:

• Engineering preferably in electrical / electronics
• Proven 4 - 5 years experience in Training Service
• Outstanding verbal and written communication skills (English & Hindi)

Authorities:

Decides: Training efforts, schedules, participants with regards on effectiveness, resources and costs
Influences:
Timeline for training activities
Timeline for training documentation