Customer Service, Parts & Administration Team Leader - MCCBiggleswade

A vacancy has arisen within our Martitime Contruction Cranes MCC department  in Biggleswade for a Customer Service, Parts & Administration Team Leader. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times and to participate in minimising the work-in-progress stock levels. You will also be ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your responsibilities as a Customer Service, Parts & Administration Team Leader:

•    Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate.
•    Undertake some or all of the duties of other personnel in the absence of the latter as may be required.
•    Raises and process Warranty orders, Sales Orders, purchase orders and tooling requests.
•     Manage various inboxes for the parts /service team.
•    Encourage team work and participate in the day to day business of the team.
•    With the customer service supervisor review resource levels focusing on customer service level and KPI’s.
•    Management of the provision for a reactive (and pro-active where possible) customer service and spare parts solution to the end users, engineers, internal colleagues, focussing on customer service, KPI performance and business key results.
•    Ongoing review of processes with a focus on continuous improvement, ensuring relevant mapping, communication, team understanding and compliance.
•    Ownership of escalated issues whilst building knowledge and experience across the team      through coaching and knowledge transfer.
•    Day to day supporting management of the parts/service teams, monitoring workload, providing guidance, training and ensuring implementation of best practice for the efficient running of the team.
•    Take responsability and lead the team forward with new company initiatives.
•    Be proactive in the consultative selling campaigns lead by factoies.

To be successful in the Customer Service, Parts & Administration Team Leader role, you will:

•    Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
•    Be a good, effective communicator verbally and by email at all levels.
•    Have a strong customer service ethic with a positive and pro-active approach.
•    Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.

Our Offer:

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.