The focus here has to be on the customer and his requirements. Only in this way is it possible to generate the correct added value for the customer.
“By launching the department of industrial services, we want to deal with the topic of service with more verve and significantly enhance the range for our customers”, explains Mathias Graf, manager of the new department. He is bringing eleven years of experience in customer service and a good feel for marketing to the task.
“The focus here has to be on the customer and his requirements. Only in this way is it possible to generate the correct added value for the customer”, says Mathias Graf about his approach. “We have to consistently adapt ourselves to the challenges of our customers. Classic tasks such as on-site service and spare parts provision are just the basis.”