Service Engineer (m/f/x) USAKempten

Responsibilities

Job Summary:

Reporting to the Service Management, the Service Engineer installs, commissions, maintains, tests, troubleshoots, and repairs Liebherr Gear Technology and Liebherr Automation equipment such as gear- hobbing, grinding, shaping, skiving, deburring machines, gantries, robots, pallet handling systems, and ancillary equipment such as conveyors, part markers, vision systems, and part buffering systems.

The equipment/systems are composed of electrical, controls, mechanical, hydraulic, pneumatic, and lubrication systems/components.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Absent undue hardship reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Essential Job Duties:

• Installation, start-up, commissioning, and debugging of Liebherr Gear Technology and Automation equipment following all safety requirements and procedures.
• Troubleshooting and repair of electrical, controls, mechanical, hydraulic, pneumatic, and lubrication systems/components.
• Follow documented commissioning protocol, reporting and closing open issues, and obtaining customer sign-offs as required on issues and warranty start.
• Provide preventive maintenance to customers; follow preventive maintenance checklists and complete all tasks.
• Provide training to customers; following training manuals to execute electrical and mechanical maintenance and operator training.
• Track all delays in installations and interact with customer and Liebherr project managers to communicate progress and open issues.
• Report hours and expenses as directed by Liebherr procedures in the required timeframe.
• Extensive travel required, domestic and international. Includes preparing travel arrangements for flight, car, hotel, etc.
• Comply with all state, local, and customer safety requirements (general safety, electrical discharge awareness/arc-flash, quality system awareness, and lock-out tag-out).
• Advise operators and maintenance electricians and mechanics of operation and maintenance procedures and requirements for working safely with equipment and components.
• Maintain company-required performance and maintenance records for identified equipment.

Competencies

Core Competencies:

• Customer Focus: Is attentive and responsive to the needs of internal and/or external customers. Builds and maintains customer satisfaction.
• Communication: Organizes and expresses ideas and information clearly. Disseminates information. Shares knowledge. Uses appropriate and efficient methods of conveying the information.
• Teamwork: Develops and maintains positive relationships with peers and superiors. Accepts instructions and assignments. Assists others to accomplish group objectives. Creates trust. Works collaboratively in group situations and values diverse points of view. Helps develop peers and co-workers.
• Integrity: Demonstrates honesty, fairness, and trustworthiness. Follows through on commitments and admits to mistakes. Can be counted on to accept accountability for his/her own decisions, actions, or results.

Position Specific Competencies:

• Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:
• Ability to manage complex situations and principles.
• Ability to perform in a potentially stressful environment.
• Ability to calculate figures and amounts such as percentages, fractions, and ratios to practical situations.
• Ability to read and follow industrial electrical and mechanical assembly prints.
• Ability to work in a fast-paced manufacturing environment.
• Ability to use Microsoft Office and ability to learn intranet databases, and other computer systems.
• Ability to build relationships with internal and external customers.
• Ability to work well with all levels of personnel, individually or in a team, and be able to interface and communicate effectively with operators.
• Ability to strategically collaborate across multiple teams.
• Demonstrate the ability to work safely.
• Ability to climb in overhead structures, to work beneath machines, and in close quarters performing installation and repair work.
• Proficiency in PC-based word processing and spreadsheets to include MS Office/Windows.
• Demonstrate initiative to maintain productivity.
• Mechanical Specific Job Skills:
• Ability to read and follow industrial mechanical, hydraulically, and pneumatical drawings.
• Ability to exchange mechanical, hydraulically, and pneumatical parts.
• Ability to perform geometry alignment.
• Ability to troubleshoot mechanical issues.
• Ability to repair mechanical issues.
• Ability to perform operator training and mechanical maintenance training.
• Electrical Specific Job Skills:
• Ability to read and follow industrial electrical drawings.
• Ability to perform hardware changes.
• Ability to exchange electrical parts.
• Ability to troubleshoot electrical issues.
• Ability to repair electrical issues.
• Ability to perform electrical maintenance training.

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