XpertAssist

A new service era

XpertAssist

A new service era

XpertAssist is a paid service for extended support via audio-video connection in addition to traditional technical support. It is provided in real time, especially in the event of malfunctions, regular maintenance or whenever it is needed. XpertAssist comprises several software tools that can be used individually or in combination, depending on the requirements.

Experience the next level of service

XpertAssist is our proven remote service to provide you with advanced technical support and is especially effective for regular maintenance, machine analysis or problem solving. XpertAssist includes several services which our experienced Liebherr technicians can apply either individually or in combination. Thanks to location-independent access to the machine and diesel engine controls, we as OEM ensure the best possible support and increased service efficiency. You benefit from significantly shorter response times and thus higher machine availability.

Cost-effectiveness

On-site service attendances reduced to a minimum
Field service costs cut by up to 20 % per annum
Remote access to diesel engine data (ECU) as well as remote repair and resetting of the SCR system
Discount on any necessary travel hours*

_{*Only from participating service partners}

Service worldwide

Mean time to repair reduced by up to 50 %
Immediate qualified and efficient machine and fault analysis through access to all available machine data
Increased availability of our specialists wherever you are
Second level support from OEM

XpertAssist

Simply sign on/register via MyLiebherr and download the XpertAssist App to get immediate access.

To register your machine, you need a MyLiebherr business relationship with your Liebherr Service Partner.

All remote
On-site support
Reports
Hardware

All remote

Immediate troubleshooting and maintenance
Faster and more efficient troubleshooting through real-time audio-video connection with your personnel on site. Liebherr provides step-by-step instructions as well as predictive maintenance advice.

Remote access via LiDAT Teleservice
More efficient troubleshooting through remote access to the machine controls, such as operator monitor, diesel engines ECU, I/O values, message stack and other relevant variables. Remote adjustments made only under full observance of safety regulations.

All remote

XpertAssist comes with a discount on any necessary travel hours*.

Experienced and well-trained field service technicians spend up to 45 % of their time travelling instead of troubleshooting. With XpertAssist on-site service attendances will be reduced to a minimum. You save on travel costs and CO2 emissions are decreased.

_{* only from participating service partners}

Fleet management

This enables efficient management, as well as optimal operation, maintenance scheduling and remote supervision.

CarePacks

XpertAssist is also part of our customized service agreements.

We offer four different Liebherr CarePacks, each with its own scope. From regular inspections, to maintenance, up to repairs and more, depending on the selected CarePack, Liebherr offers a wide range of services in manufacturer quality.