IT AdministratorNewport News, VA

Primary focus of this position is Windows systems administration and user support, responding to requests such as help desk tickets, telephone, email and in-person service within the Liebherr Group and its Newport News, VA location, as well as other state side locations in accordance with Liebherr International IT security standards. This includes troubleshooting hardware and software related issues.

Responsibilities

• Creates and maintains Active Directory user and computer accounts in accordance with company security policies.
• Installs operating system software, patches, and upgrades.
• Analyzes, troubleshoots, and resolves system hardware and software issues.
• Configures, optimizes, fine-tunes, and monitors operating system software and servers.
• Images, configures, issues, and maintains user workstations, laptops, and tablets.
• Configures, issues, and maintains other user equipment, such as VPN cards, mobile devices, telephones, cameras, and USB storage devices.
• Handles support requests via help desk tickets, phone, and email or in person.
• Deploys, secures, and maintains printers and MFP devices.
• Install and maintain both off the shelf business applications (including Microsoft Office products, Adobe Acrobat, and other third-party applications) and custom Liebherr software applications.
• Resolves basic network connectivity issues and communicates with IT network personnel.
• Creates VPN accounts, issues smart cards and installs client/keys on user’s computer.
• Maintains an inventory of technology equipment.
• Communicates and coordinates enterprise level issues to corporate IT services helpdesk.
• Stays informed of current technology, trends and best practices related to IT. Analyzes and recommends changes and upgrades to staff and IT Support Supervisor.
• Protects organization's value by keeping information confidential.

Competencies

• Education and Experience: A combination of a Bachelor’s Degree in Information Technology (or relevant technical certifications) with zero to three years’ work-related experience or three to five years related work experience in lieu of Degree. Technical Certification in Microsoft technologies (MCSE/MCSA), A+, Server+, Network+, or Security+ preferred.
• Solid experience with current Windows server and client operating systems.
• Excellent people skills. Is competent and comfortable with handling support requests via help desk tickets, phone, email or in person.
• Ability to multi-task and work with limited supervision.
• Demonstrated ability to make decisions; support and explains reasoning for decisions; include appropriate people in decision-making process.
• Demonstrated ability to set and achieve goals.
• Solid verbal and written communication skills, ability to communicate technical concepts to technical and non-technical audiences.
• Analytical and problem-solving abilities with keen attention to detail; demonstrates accuracy and thoroughness, looks for ways to improve and promote quality. Monitors own work to ensure quality.
• Ability to work independently as well as in a team environment.
• Experience supporting end-users on Windows client operating systems required.
• Experience using help desk software and ability to coordinate with other IT department personnel for successful and timely resolution of tickets.
• Ability to recognize and troubleshoot Windows operating system related issues.
• Experience using remote connection tools and help desk software.
• Knowledge of Microsoft Security principles and best practices.
• Knowledge of IT security principles, vulnerabilities, and protection methods.
• Experience with IT related client and datacenter hardware.
• Travel domestically and internationally up to 5% of the time.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Mariana Lopez-Floran.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

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