Technical Advisor - Maritime Cranes (Location: Navi Mumbai)Sanpada

Responsibilities/Duties:

• Handling of enquiries. • Technical support of customers, engineers, the service stations and of the sales department.
• Forwarding of service information.
• Assuring that safety relevant service information’s are installed/followed.
• Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
• Pro-active approach of services/customers support, offering of crane upgrades.
• Technical support of warranty and good will cases.
• Arranging of service attendances in co-ordination with with prior approval of Service Manager.
• Project controlling and co-ordination.
• Ensuring & checking of Services Invoices.
• Planning of engineer pool / Tools & other resources in co-ordination with Service Manager.
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Journal duty at weekends and bank holydays.
• Checking and follow up of work reports.
• Checking and signing of hour reports.
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station.
• Working according to rules with internal software.
• Executing & monitoring of special task / projects assigned by organization.
• Ensuring Corrective Action / Preventive Action /Continuous Improvement action on repeated failed parts in co-ordination with supplier / LWN.

• Achieve customer satisfaction through prompt customer service.

Competences:

• Signing according to signature regulations
• Disposition of engineers
• Generating of crane upgrade offers and non-standard parts offers following the factory guidelines

• Calculation and generating of work offers
• Generating and editing of service orders

Requirements:

1) Education:
Full time Degree / Diploma in Electrical / Electronics / Mechanical / Automobile
Engineering from reputed Institute / University.
Min. 3-5 years of hands on experience as maintenance / service engineer preferably on
Hydraulic Mobile Cranes or Material Handling equipments.

2) Experience:
At least 5 years’ experience as a Service Engineer on a relevant Liebherr Product
Experience with part lists, preparing quotes and order administration.

3) Special abilities, skills:
• Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
• Field experience as Service Engineer
• Ability to interface with all levels of staff.
• Demonstrated ability to handle confidential information.
• Assist the Company in any necessary duties to achieve Company goals.
• Perform other related duties as assigned.
• Exact and precise working.
• Ability to coordinate and plan service attendances.
• Working with a pro-active approach.

4) Foreign Languages:
English fluent in both spoken and written.

Our Offer

- Compensation at par with industry standards | Coporate Health Insurance & term life insurance.

- Financial Stability | annual reviews | service awards & reward recognization | career progression

- Join a dynamic and safety foucsed team

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Ms. Akshata Haldankar at: [email protected]

One Passion. Many Opportunities.