Service Controller - SunderlandSunderland | Job-ID 73912

A vacancy has arisen within our Earth Moving After Sales department based in Sunderland for a Service Controller. The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your responsibilities as a Service Controller:

•    Monitoring and recording of machine hours to ensure regular maintenance of machines is carried out
•    Liaising with customers to schedule maintenance / servicing of machines
•    Following scheduled maintenance ensuring defect correspondence is sent to customers in a timely manner
•    Takes the lead to communicate with Field Service Engineers to compile and prepare estimates for secondary work reported from services
•    Ensures warranty/exchange and new parts are returned within a set time frame following a process for correctly logging and storing them
•    Using the LIDOS system, is able to determine tooling and spare parts requirements for field service engineers
•    Follows a consistent process to raise sale orders and warranty orders purchase requests
•    Monitors courier deliveries and informs relevant individuals of missing or incorrect parts
•    Develops and maintains good relationships between them self, customers and suppliers, internal departments and colleagues
•    Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems
•    Continually maintains close communication with Field Service Engineers, internal departments, suppliers and customers to keep them advised of the progress of jobs and any outstanding work

To be successful in the Service Controller role you'll need to:

•    Able to demonstrate ability to work effectively in a pressurised environment.
•    Has developed a good commercial acumen.
•    Team player and good communicator at all levels.
•    Flexible approach to work.
•    Has an eye for attention to detail.

Our Offer:

•    The opportunity to work with the industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.